Solutions for Small Retailers

Mystery Shopper System


Mystery or Secret shoppers are usually third party employees hired by an external company to evaluate the level of customer service and professionalism of your store teams. This is a very effective way of evaluating your staff but it can get very expensive in a hurry! Furthermore, most mystery or secret shopper firms use a boilerplate survey form that may not answer your specific questions about your team.

The solution is to manage your own mystery shopping program at a much lower cost. Our manual guides you through the steps of setting up a mystery shopping system and customizing the program and survey form to specificaaly meet the needs of your evaluation process.

Create your own mystery shopping program and zero in on service deficiencies in your organization.

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  • Model: MYS2016

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