Solutions for Small Retailers

The Retail Operations Manual Files Bundle

$499.00

This has been our most popular publication series for the past ten years. The Retail Operations Manual Files Bundle is consistently updated annually to keep you current of modern trends, tactics and strategies.

The Retail Operations Manual is a 271 page Microsoft Word template that can be easily edited and customized for your organization. Any single unit or multiple unit retail organization will benefit by the added structure and professionalism offered by having a corporate operations manual like this one. Designing an Operations Manual from scratch can cost $10 to $15,000, however using our template as a starting point will save your organization thousands of dollars and months of time. The template can be customized quickly and is in a standard 8.5 by 11 letter page format. This enables you to use a standard three ring binder with front cover and spine inserts to create a professional looking operations manual for your organization. The binder format enables you to continually update and customize the manual in house at very low cost.

 

This year we have updated and expanded the package to include:

  • 2016 Retail Operations Manual Template - Please see detail of its extensive content below
  • The Employee Profile System - Use this system to properly screen applicants in 5 minutes that offer the correct customer service profile needed in the retail industry
  • Loss Prevention Workshop - Customize this comprehensive workshop and properly train your teams to reduce losses based on external, internal and administrative errors
  • Power Team Building Workshop - Create the best co-supportive teams that will generate high brand awareness, great customer service and optimal sales
  • Retail Operations Audit Form - Customize this detailed form for ongoing evaluation of your organization's operational strengths and weaknesses
  • The Human Resources Forms Package - Customize these forms for day to day management of your employees

The Contents of the 2016 Retail Operations Manual Template include:

Introduction.. 6

Changes to this Manual – 2016 Version. 6

How to Use this Manual 10

PART A. GENERAL OPERATIONS. 14

A.1    About Our Organization. 14

A.2    Mission Statement 16

A.3 Our Core Values. 18

A.4    Organizational Charts. 20

A.5    Support Office Directory. 22

A.6    Safety and Security. 24

PART B. DAILY OPERATIONS. 28

B.1    Store Team Structure. 29

B.2    Job Descriptions. 30

B.3    General Floor Layout 39

B.4    General Stock Room Layout 43

B.6   Meetings. 47

B. 7   Weekly Courier. 49

B.8 Human Resources Helpline. 50

B.9   Computer Help Line. 51

B.10 Bulletin Boards. 53

B.11   Customer Relations. 54

B.12   Store Opening and Closing Procedures. 55

B.13   Charities Policy. 59

PART C. POINT OF SALE FOR CASHIERS. 60

C.1    Proprietary System... 61

C.2    Bookmaster System – Start of Business Day. 63

C.3    Employee Number on Transactions. 66

C.4    Point of Sales Daily Cash Envelope Form... 67

C.5    Submission of Daily Store Operations Report (DSO). 70

C.6    Gift Certificates. 71

C.7   Loyalty Program Membership Sign Up. 75

C.7   Daily Deposit Procedures. 77

PART D. SCHEDULING & PAYROLL. 78

D.1    Base Schedule. 79

D.2    Staff Profile Policy. 80

D.3    Minimum Hours for Staff Policy. 81

D.4    Schedule and Productivity. 82

D.5    Weekly Timesheets. 83

D.6    Cash Advance Policy. 84

D.7    Overtime. 85

PART E. CUSTOMER SERVICE.. 86

E.1    Dress Code. 87

E.2    Customer Service Policy. 89

E.3    Customer Concerns. 92

E.4    Telephone Service Policy. 93

E.5    Tax Exempt Purchases. 95

E.6    Productivity Evaluation – focus on the Individual 97

E.7    Traffic Conversion Concepts. 99

PART F. LOSS PREVENTION.. 103

F.1    Proper Cash and Credit Card Transactions. 104

F.2    Merchandise Returns. 109

F.3    Employee Purchases. 111

F.4    Merchandise Cycle Counts. 112

F.5    Annual Stocktaking. 113

F.6    Apprehension Policy and Procedures. 115

F.7    Petty Cash Policy. 120

F.8    Protection of Employees & Customers. 122

F.9    Inventory Protection. 127

F.10    Cash Desk & Register Control 133

F.11    Fixed Assets. 139

F.12    Proprietary Information. 140

F.13    Public Profile and Branding. 142

F.14    Cost Control Policy. 144

F.15    Safes/Keys. 145

F.16   Incident Report 146

F.17 Emergency Procedures. 147

F.18 LOSS PREVENTION SECURITY & SAFETY AUDIT. 150

PART G. SPECIAL ORDERS. 156

G.1    Special Order Policy. 157

G.2    Special Order Procedures and Limits. 159

PART H. SHIPPING & RECEIVING.. 161

H.1    Shipping. 162

H.2    Receiving. 164

H.3    Bill of Lading. 170

H.4    Inter-store Transfers. 171

H.5    Sealed Box Count Receiving. 172

PART I. PRODUCT MANAGEMENT. 173

I.1    Zone Reports. 174

I.2    Restock Analysis. 177

I.3    Core Product Management Policy. 180

I.4    Inventory Turns Management Policy. 181

I.5    Merchandising Policy. 182

I.6    Top seller Reports. 183

PART J. REPAIRS & MAINTENANCE.. 184

J.1    General Repairs Policy. 185

J.2    Tendering for Repairs and Maintenance. 191

J.3    Payment and Authorization for Repairs and Maintenance. 193

PART K. HUMAN RESOURCE POLICIES. 195

K.1 Fair and Equitable Treatment 196

K.2 Open Door Policy. 197

K.3 Equal Opportunity Employment 198

K.4 Employee Discounts Policy. 199

K.5   Resignations and Terminations. 200

Part L.  Retail Operations Audit Form... 203

L.1 Retail Operations Audit Form Instructions. 204

L.2   Retail Operations Audit Form... 206

 

                                                           

 

 

 


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